FAQs

The most important things to know.

10 burgers, the next one is free

Every burger you buy earns you a stamp on your loyalty card. Once you collect 10 stamps, your 11th burger is on the house — we'll drop a voucher straight into your Loyalty page, ready to redeem on your next visit.

How to claim a burger sticker

Every burger you buy earns a sticker. On the Loyalty page tap Claim a receipt and pop in the number from your slip — there are two flavours and the form takes either one:

Yoco card receipt — format YYYY/MM/NNNNNN (e.g. 2026/04/000142). These match automatically against our card-machine import. If we've already imported that sale, your sticker lands instantly; otherwise it appears once we import the next Yoco batch — usually within a day.

Paper ticket — for cash or non-card purchases you'll get a numbered slip from us. Type that number into the same form. A staff member checks the queue and approves your sticker, usually same-day.

One sticker per receipt, and the same number can't be claimed twice.

How to refer a friend

Open the Referrals page and copy your unique referral link, or share it directly via WhatsApp or message. When your friend signs up and buys their first burger, you both earn a bonus stamp. The more friends you bring in, the faster you climb the leaderboard.

What is the leaderboard and how does it work?

The leaderboard ranks our top 10 burger lovers each month based on burgers eaten and friends referred. It resets at the start of every month, so everyone has a fresh shot at the top spot. Your current rank is shown at the bottom of the Leaderboard page, even if you're not in the top 10 yet.

What's on each page

Home

Your dashboard — see your latest stamps, active vouchers, and any specials we’re running.

Browse our full burger lineup, sides and drinks. Tap any item for details and allergens.

Location

Find us on the map, get directions, and check our opening hours.

Loyalty

Track your stamp card, view active vouchers, and see your redemption history.

Leaderboard

See the top 10 burger fans this month and find out where you rank.

Referrals

Grab your referral link, invite friends, and track the rewards you’ve earned.

Notifications

All your alerts in one place — new vouchers, promos, and stamp updates.

Profile

Manage your account, contact details, and notification preferences.

Still stuck? Pop into the lab or message us — we're happy to help.